Terms and conditions for Package or prepaid sessions
The following are the terms and conditions designed to set clear expectations and ensure a smooth and
respectful therapeutic process for both the client and the therapist. It's important for clients to thoroughly
read and understand these terms before accepting them to avoid any potential misunderstandings or
disagreements in the future.
- Choosing the Package: You can choose the package sessions on your own or after having your initial session with a therapist.
- Validity Period for Package: The validity period for the package will be carefully discussed by the therapist and the client and will be fixed either on the first session or at the end of second session or within 10 days of first session whichever comes first.
- Completion of Sessions: It is Your responsibility to complete your sessions within the Validity time period, you must contact your therapist to fix your next session. If the therapist is not helping you to fix the session, please send us the email to notify us about the same.
- You need to take your sessions under the validity period of the sessions, failing to do so will cancel all your subscriptions and no refund will be given in that scenario. You need to re-opt for the packages and restart your journey. In this scenario, we can give you the previously assigned therapist.
- Frequency of Session: Usually, Session happens once in a week and the Therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible.
- Rescheduling of session: If you won’t be able to take a session on the assigned slot, You must tell the therapist at least 12 hours before the booked slot, failing to do so will cancel your 60mins from the Package.
- Cancellation of Package: Suppose you wish to cancel your package subscription in between because of any reason, partial (up to 40%) or no refund (0%) will be given to you after carefully scrutinising the situation. However, you can mail us explaining the scenario to help you the best.
- Unhappy services: No partial or any refund will be given in the scenario of unhappy services. The only possibility which exists in this scenario is changing your assigned therapist after carefully considering all the valid points and reasons. In this scenario, your therapy will resume from that point only and no previously used minutes will be given to you. You will only get your leftover minutes for the sessions.