Privacy Policy

Soulscape Mind Institute Pvt Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• Account: Means an account required to access and/or use certain areas and features of Our Site;
• Cookie:Means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
• Our Site:Means this website, www.soulscape.care By viewing this website or anything made available on or through this website, including but not limited to programs, products, services, opt-in gifts, e-books, videos, webinars, blog posts, e-newsletters, consultations, e-mails, social media and/or other communication (collectively referred to as “Website”)
• We/Us/Our:Means Soulscape Mind Institute Pvt Ltd

Information About Us

• Our site, www.soulscape.care is owned and operated by Soulscape Mind Institute Pvt ltd, 1/148 Main Road, Nedukkul, Sattankulam, Tuticorin Dt, Tamil nadu- 628704
• Our data protection officer is Ms. Monica Charles who can be contacted at contact@soulscape.care
• We are regulated by Ministry of Corporate Affairs

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What Data Do We Collect?

Some data will be collected automatically by Our Site before registering into the site, other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes of providing better health care services. We may collect some or all of the following data:

From “clients”, we collect the following data

• What personal data do we ask for?
  • Name, Email and Contact Information
  • Psychological, Social, emotional and Medical History
  • Vital Records- Medical and Biological Investigations Report.
• Why do we want your personal data? To provide medical second opinion with regard to diagnosis, treatments, services and precautions if any and wellness consultation.
• What do we do with your personal data? We provide medical second opinion, consultation & wellness Services whatever applicable through online and offline
• Can you withdraw your permission? Yes. At any time by mailing us at contact@soulscape.care

From “Wellness Professionals/ Clinicians”

• What personal data do we ask for?
  • Personal profile,
  • Professional profile,
  • Educational qualification details and,
  • Practice Details
• Why do we want your personal data? We collect information from you and use the information to:
• What personal data do we ask for?
  • provide medical second opinion and telemedicine services to patients to help our doctors provide personalized consultations.
  • provide any other products and services that you order from www.soulscape.care register
  • provide information that you request from us;
  • contact you about our services or information you requested;
  • process credit card, net banking, debit card, and UPI related transactions;
  • allow you to participate in interactive features of our services;
  • send you promotional materials or advertisements about our products and services, as well as new features and offerings;
  • enforce our Terms of Use or other legal rights and remedies;
  • administer surveys, promotions, and contests;
  • provide interest-based targeted advertising to you (Ads do not have personally identifiable information tracking); and,
  • any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

  Please note that your personal data can never be seen by any third party.

  We collect information from you and use the information to:

  • provide medical second opinion and online health care services to clients to help our professionals provide personalized consultations.
  • provide any other products and services that you order from www.soulscape.care
• What do we do with your personal data?
  • provide information that you request from us;
  • contact you about our services or information you requested;
  • process credit card, net banking, debit card, and UPI related transactions;
  • allow you to participate in interactive features of our services;
  • send you promotional materials or advertisements about our products and services, as well as new features and offerings;
  • enforce our Terms of Use or other legal rights and remedies;
  • administer surveys, promotions, and contests;
  • provide interest-based targeted advertising to you (Ads do not have personally identifiable information tracking); and,
  • any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

  Please note that your personal data can never be seen by any third party.

• What is non – personal data at soulscape.care?Non-personal data is data that does not contain personally identifiable information. This means that no individual or living person can be identified by looking at such data. We may use and disclose Non-Personal Data for third party marketing purpose
• Can you withdraw your permission?Yes. At any time by telling us at www.soulscape.care

1. IP address (automatically collected)

2. Web browser type and version (automatically collected)

3. Operating system (automatically collected)

4. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected)

How Do We Use Your Data?

All personal data is stored securely in accordance with the Digital Personal Data Protection Act, 2023. For more details on security see section 6, below. We use your data to provide the best possible products and services to you. This includes:

• Providing and managing your Account
• Providing and managing your access to Our Site
• Providing and managing your access to Our Site
• Supplying Our products and services to you
• Personalising and tailoring Our products and services for you
• Responding to communications from you
• Supplying you with email of newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time via online
• web-forms

Market research

Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.

With your permission or where permitted by law, We may also use your data for marketing purposes which may include contacting you via email and phone and text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Digital Personal Data Protection Act, 2023.

Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

• you have given consent to the processing of your personal data for one or more specific purposes;
• processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
• processing is necessary for compliance with a legal obligation to which we are subject;
• processing is necessary to protect the vital interests of you or of another natural person;
• processing is necessary to protect the vital interests of you or of another natural person;
• processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Do We Share Your Data?

We may share your data with other companies in Our group. This includes Our subsidiaries and Our holding company and its subsidiaries.

We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of services, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict your internet browser’s use of Cookies. For more information, see section 10 and Our Cookie Policy.

You may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 13, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us. Please contact Us for more details at contact@soulscape.care

Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our

services. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. We use third-party Cookies on Our Site for advertising services. In addition, Our Site uses analytics services provided by [Insert name of analytics service provider(s)], which also use Cookies. Website analytics refers to a set of tools used to collect and analyze usage statistics, enabling Us to better understand how people use Our Site.

Summary of Your Rights under the Digital Personal Data Protection Act 2023

Under the DPDP, you have

• the right to request access to, deletion of or correction of, your personal data held by Us;
• the right to complain to a supervisory authority;
• be informed of what data processing is taking place;
• the right to restrict processing;
• the right to data portability;
• object to processing of your personal data;
• object to processing of your personal data;
• To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 13 below

Automated Decision-Making and Profiling

• In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under DPDP Act, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.
• The right described does not apply in the following circumstances:
  • The decision is necessary for the entry into, or performance of, a contract between the You and Us;
  • The decision is authorised by law; or
  • You have given you explicit consent.
• Where We use your personal data for profiling purposes, the following shall apply:
  • Clear information explaining the profiling will be provided, including its significance and the likely consequences;
  • Appropriate mathematical or statistical procedures will be used;
  • Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
  • All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
• We currently make the following automated decisions:

To send newsletters and internal campaign emails

• We currently profile your personal data for the following purposes:

To send newsletters and internal campaign emails

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact us by emailing at contact@soulscape.care or by calling the number +91 82200 38632 or by post at Soulscape Mind Institute Pvt ltd, 1/148 Main Road, Nedukkul, Sattankulam, Tuticorin Dt, Tamil Nadu- 628704

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 13 above).

Virtual Meetings

You may be asked to share the access of your camera to do a one to one call with the Therapist.

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check Privacy Policy page regularly to keep up-to-date.

Disclaimer

Website is for providing wellness services which are mainly educational and informational in nature

The information provided in or through this Website is for educational and informational purposes only and solely as a self-help tool for your own use. By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:

• the use of our Resources will meet your needs or requirements.
• the use of our Resources will be uninterrupted, timely, secure or free from errors.
• the information obtained by using our Resources will be accurate or reliable, and
• any defects in the operation or functionality of any resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

• any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
• no information or advice, whether expressed, implied, oral or written, obtained by you from www.soulscape.care or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in the terms and conditions.

No Guarantees

Our role, services, and any products we sell is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. We cannot predict and We do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website.

Testimonials

We present real world experiences, testimonials, and insights about other people’s experiences with our Website for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved, or they are comments from individuals who can speak to the quality of our work. All testimonials, examples, or photos supplied by actual clients and colleagues were unsolicited and given with their complete explicit permission. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative purposes only.

Assumption of Risk

As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of our Website that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation on or through our Website is to be taken at your own risk, with no liability on our part.

Errors and Omissions

Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You agree that we are not responsible for the views, opinions, or accuracy of facts referenced on or through our Website, or of those of any other individual or company affiliated with our business in any way. Because scientific, technology and business practices are constantly evolving, you agree that we are not responsible for the accuracy of our Website, or for any errors or omissions that may occur. We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information on our Website or its Content. We assume no liability for errors or omissions on the Website, its Content, or in other information referenced by or linked to the site. You acknowledge that such information may contain inaccuracies or errors to the fullest extent permitted by law.

Terms & Conditions for Single Appointment

The following terms and conditions are designed to set clear expectations and ensure a smooth and respectful therapeutic process for both the client and the therapist. It's important for clients to thoroughly read and understand these terms before accepting them to avoid any potential misunderstandings or disagreements in the future.

• Confidentiality: Conversations with the therapist will be kept confidential, except in situations where there is a risk of self-harm or harm to others
• Advance Online Payment: Clients are required to make an online payment before the consultation
• Rescheduling Policy: Rescheduling requests can be accommodated upto 24 hours(1 day) prior to the appointment, but no cancellations will be accepted after that point
• Rescheduled Appointments: The same policies regarding cancellations and rescheduling will apply to the new session slot
• Missed Appointments/ No shows: No refunds will be given for missed appointments
• Session Duration: Therapy sessions will last 50 minutes, and if the client is late to the appointment, the session will still end at the allotted time
• Policy Violations: If the client violates any of the stated policies, the therapy center cannot be held responsible
• Mutual Respect and Sensitivity: Both the client and the therapist are expected to work together with mutual respect and sensitivity
• Mutual Respect and Sensitivity: Both the client and the therapist are expected to work together with mutual respect and sensitivity
• Last Minute Cancellations: Clients are requested not to argue about last-minute cancellations, as the appointment policy will be strictly followed regardless of the reason for cancellation

Terms & Conditions for Package or Prepaid Sessions

The following are the terms and conditions designed to set clear expectations and ensure a smooth and respectful therapeutic process for both the client and the therapist. It's important for clients to thoroughly read and understand these terms before accepting them to avoid any potential misunderstandings or disagreements in the future.

• Choosing the Package: You can choose the package sessions on your own or after having your initial session with a therapist.
• Validity Period for Package: The validity period for the package will be carefully discussed by the therapist and the client and will be fixed either on the first session or at the end of second session or within 10 days of first session whichever comes first.
• Completion of Sessions: It is Your responsibility to complete your sessions within the Validity time period, you must contact your therapist to fix your next session. If the therapist is not helping you to fix the session, please send us the email to notify us about the same.
• You need to take your sessions under the validity period of the sessions, failing to do so will cancel all your subscriptions and no refund will be given in that scenario. You need to re-opt for the packages and restart your journey. In this scenario, we can give you the previously assigned therapist.
• Frequency of Session: Usually, Session happens once in a week and the Therapist has the freedom to choose the time slot for you. You can request the therapist to have the session as soon as possible.
• Rescheduling of session: If you won’t be able to take a session on the assigned slot, You must tell the therapist at least 12 hours before the booked slot, failing to do so will cancel your 60mins from the Package.
• Unhappy services: No partial or any refund will be given in the scenario of unhappy services. The only possibility which exists in this scenario is changing your assigned therapist after carefully considering all the valid points and reasons. In this scenario, your therapy will resume from that point only and no previously used minutes will be given to you. You will only get your leftover minutes for the sessions.
• Modes of communication: In case of rescheduling and or cancellation the message can be communicated through emailing at contact@soulscape.care or by calling the number +91 82200 38632 or by whatsapp +91 82200 38632 by mentioning the allotted reference number.
• Applicable laws and dispute resolution:The wellness programs are provided by the licensed and certified professionals who abide by the ethical guidelines of Indian Wellness Industries.

Refund Policies

For Single session

• Full refunds (100%) will be provided for cancellations made up to 48 hours (2 days) prior to the appointment.
• Partial refunds (50%) will be provided for cancellations made up to 24 hours (1 day) prior to the appointment.
• No refunds (0%) will be provided for cancellations made with-in 24 hours of given appointment.
• You can mail us at contact@soulscape.care or call us at +91 82200 38632

For Package services

For Single session

• Suppose you wish to cancel your package/ pre-paid sessions subscription in between because of any reason, partial (up to 40%) or no refund (0%) will be given to you after carefully scrutinising the situation.
• You can mail us at contact@soulscape.care or call us at +91 82200 38632

For Webinars and Direct Workshops

For Single session

• Full refunds (100%) will be provided for cancellations made up to 48 hours (2 days) prior to the webinar/ direct workshop.
• Partial refunds (50%) will be provided for cancellations made up to 24 hours (1 day) prior to the webinar/ direct workshop.
• No refunds (0%) will be provided for cancellations made with-in 24 hours of webinar/ direct workshop.
• You can mail us at contact@soulscape.care or call us at +91 82200 38632